First what can your home care agency provide you with?
Regular carers? The same team of carers, out of hours support, flexibility, punctuality, proffessionalism, dedicated and happy staff who do their job to a high standard. A good mangerial organisation, good managers equals brilliant staff, dedicated staff. Well trained staff. Excellent communication skills provided by managers and staff, updates and infomation given to service users. Managemnet that care about the quality of care that service users are recieving. complaints dealt with immediately and sympathetically. Knowing the time your carer/s will be arriving, every day, choosing when you want to have the care and on what day or time, informed if the care you would normally recieve has to be changed for whatever reason. An agency that works together this means the staff the management and the service users. communication is the key to happy and relaxed service users. knowing how much everything is going to cost, having a detailed invoice so that you can track what days you have had what care on, its made simple and on a day dated invoice set up. Needs are met everyday and any changes in care are done so with ease and care plans updated, staff informed immediately of any changes such as times of visits, days, no care, extra care, two carers etc. Knowing that extra care is available at the drop of a hat, emergency planning with staff who might go off sick. Agencies that have back up plans in situations such as bad weather, sickenss bugs, holiday periods. Promoting equality and diversity, dignity and respect, independence and encouragment.
Contact us and ask for a Free Information Pack
Office: 01707 871 503
Mobile: 07940 462 604
Email : info@leaseoflife.co.uk
